Long-Term Care

Long-term care services, such as assistance with bathing or managing medications, can be provided at home or in a long-term care facilility such as an assisted living center or nursing home. Some of the resources on this page provide information about how to find and choose a long-term care provider. People who live in long-term care facilities often struggle to maintain their dignity and independence. Many of these programs advocate for and educate residents and their families about their rights.

Click on the v-shaped arrow to the right of each program description to view more information.

This nonprofit organization works to improve choice, care, and quality of life for Californians receiving long-term care services. In addition to providing education and support to long-term care consumers, the organization engages in policy advocacy and litigation to promote alternatives to institutionalization.

Cost: no cost

Who Is Eligible: anyone may access information

Address: 1803 6th Street, Berkeley, CA 94710

Phone: (800) 474–1116

Email: canhrmail@canhr.org

Website: http://canhr.org/index.html

The California Department of Public Health inspects and licenses long-term care facilities. The Department's website provides information about long-term care and other health facilities and allows users to file complaints.

Cost: no cost

Who Is Eligible: anyone

Phone: (916) 558-1784

Email: CalHealthFind@cdph.ca.gov

Website: https://www.cdph.ca.gov/Programs/CHCQ/LCP/calhealthfind/pages/home.aspx

This program, housed in the Agency on Aging Area 4, investigates complaints of elder abuse and neglect in long-term care facilities. Long-term care ombudsmen also advocate on behalf of residents' rights and help improve the quality of care provided.

Cost: no cost

Who Is Eligible: residents of long-term care facilities in Sacramento County and surrounding counties

Address: 1401 El Camino Ave., Sacramento, CA 95815

Phone: (800) 231-4024

Email: enquiry@ombudsman-services.org

Website: https://agencyonaging4.org/long-term-care-ombudsman/

The Medicare.gov website provides a searchable database of nursing homes, home health services, and other types of health care providers. Users can see ratings on different quality measures as well as view inspection reports.

Cost: no cost

Who Is Eligible: anyone may access information

Website: https://www.medicare.gov/care-compare

This website provides information, resources, and news for long-term care ombudsman programs. Users can find laws and regulations, policy updates, reports, and other tools to help them advocate for long-term care residents.

Cost: no cost

Who Is Eligible: anyone

Address: 1025 Connecticut Ave, NW, Suite 1000, Washington, DC, 20036

Phone: (202) 332-2275

Email: ombudcenter@theconsumervoice.org

Website: https://ltcombudsman.org/

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This page was created by El'Lasha Marbley and Catheryn Koss.