Help Getting Help

There are many programs that help people find information and connect to programs and services. This is often called Information & Assistance (I & A) or Information & Referral (I & R). Some simply provide names and contact information for organizations that may help. Others offer more assistance finding and connecting to appropriate services, such as eligibility screening, help filling out application forms, or follow-up to make sure the person received services. See also Help with Forms.

woman talking on cell phone

Click on the v-shaped arrow to the right of each program description to view more information.

The statewide website run by United Way allows users to search for services and programs by topic and location.

Cost: no cost

Who Is Eligible: anyone

Website: https://www.211ca.org/

211 is a one-stop source for information about community services and resources. Call specialists can be reached 24 hours a day, seven days a week by dialing 211. Callers receive personalized information from a live resource specialist. Information is available in more than 200 languages and dialects. There is also a searchable database of services on the website.

Cost: no cost

Who Is Eligible: anyone

Phone: dial 2-1-1; if calling from outside Sacramento County, call (844) 546-1464 or (916) 498-1000

Email: info@211sacramento.org

Website: https://www.211sacramento.org/211/

Note: For those who are hearing impaired, dial 7-1-1 and ask to be connected with 2-1-1.

AARP of California provides information on its website about programs and services beneficial to caregivers and older adults. Caregivers can also call the AARP Family Caregiving Resource Line to learn how to access local resources.

Cost: no cost

Who Is Eligible: anyone

Phone: (877) 333-5885, en español (888) 971-2013

Website: https://states.aarp.org/california/caregiver-resources

Users of this website can search for free or reduced-cost services such as medical care, food, clothing and household good, transportation, finances, health, legal, and job training. By creating a profile, users can save search results (optional). Information is available in multiple languages.

Cost: no cost

Who Is Eligible: anyone

Email: can send message through website to provide feedback

Website: https://local.aarpfoundation.org/

This website seeks to create a network of resources to meet the needs of anyone who is isolated or lonely. Users can search for classes, support groups, social activities, help with basic needs, and other services available in their local area. Resources listed include for-profit and non-profit providers.

Cost: no cost

Who Is Eligible: anyone

Email: can send message through website

Website: https://connect2affect.org/

Among many programs and services for older adults, ACC Senior Services offers a listing of community resources on its website.

Cost: no cost

Who Is Eligible: anyone

Address: 7334 Park City Drive, Sacramento, CA 95831

Phone: (916) 394-6399

Email: can send message through website

Website: https://www.accsv.org/resources/senior-resource-guide/

Note: the guide is available in English, Spanish, Chinese, and Korean

The Agency on Aging Area 4 refers older adults and caregivers to services in Sacramento County and surrounding counties. Programs that receive Older Americans Act funding are listed on the agency's website. For those who need more assistance, person-centered counselors may help identify individuals' needs and help connect them with appropriate services and supports.

Cost: no cost

Who Is Eligible: 60 or older (caregivers under 60 may seek assistance on behalf of older adults)

Address: 1401 El Camino Avenue, 4th Floor, Sacramento, CA 95815

Phone: (916) 486-1876

Email: can send message through website

Website: https://agencyonaging4.org/

The Alzheimer's Association offers help 24 hours a day, 7 days a week to people experiencing memory loss, caregivers, health care professionals, and others. Staff can answer questions, connect callers to resources, and offer support. Staff speak English, Spanish, Chinese, Hindi, and many other languages.

Cost: no cost

Who Is Eligible: anyone

Phone: (800) 272-3900

Email: can send message through website

Website: https://www.alz.org/norcal/helping_you/24_7_helpline

This website identifies benefits individuals may be eligible for based on information collected through an on-line questionnaire. Those who prefer not to enter personal information may search for programs available in their state by topic.

Cost: no cost

Who Is Eligible: anyone

Email: can send message through website to provide feedback

Website: https://www.benefitscheckup.org/

The California Department of Aging provides information about aging issues and programs on its website.

Cost: no cost

Who Is Eligible: anyone

Address: 1300 National Drive, Ste. 200, Sacramento, CA 95834

Phone: (916) 419-7500

Email: can send message through website

Website: https://www.aging.ca.gov/

This online database of aging and dementia-related resources is made available by AARP and the Alzheimer's Association. Local programs and services are searchable under the topics housing options, care at home, medical services, and community services. The website also provides information about programs and events sponsored by the Alzheimer's Association and AARP. Both non-profit and for-profit providers are listed.

Cost: no cost

Who Is Eligible: anyone

Email: can send message through website to report problems with site

Website: https://www.communityresourcefinder.org/

Del Oro Caregiver Resource Center provides a variety of services to caregivers, including help identifying and connecting with services for both the caregiver and care recipient. Family consultants assess caregivers' needs and guide caregivers through short- and long-term care planning.

Cost: no cost

Who Is Eligible: Caregivers caring for someone 60 or older who requires assistance with two or more activities of daily living. Caregivers caring for younger adults may qualify if the care recipient has a cognitive impairing condition that occurred after the age of 18. Caregivers must also live in Sacramento County or in one of 12 other counties in the service area.

Address: 8421 Auburn Blvd., Suite 265, Citrus Heights, CA 95610

Phone: (916) 728-9333

Email: crc@deloro.org

Website: https://www.deloro.org/

Resource navigators help older adults and family members find and access services. There are also resources listed on the website.

Cost: no cost

Who Is Eligible: anyone

Phone: (866) 375-2866

Website: https://www.eskaton.org/resources

Users can search for programs and services by zip code, city, or state through the Eldercare Locator website or call to speak with an Information Specialist. In addition, general information about topics such as housing and elder rights is provided on the website.

Cost: no cost

Who Is Eligible: anyone

Phone: (800) 677-1116

Website: https://eldercare.acl.gov/Public/Index.aspx

Users of this website can enter their zip code to find help with basic needs such as food, housing, transportation, health care, and more.

Cost: no cost

Who Is Eligible: anyone

Website: https://www.findhelp.org/

Galt Senior Resource Center provides information about resources available to older adults in Galt and nearby areas. Information is provided in person, by phone, or by email.

Cost: no cost

Who Is Eligible: anyone

Address: Chabolla Community Center, 600 Chabolla Avenue, Galt, CA 95632

Phone: (209) 294-3308

Email: galtseniorresctr@gmail.com

Website: https://www.cityofgalt.org/government/parks-recreation/activities/senior-activities/galt-senior-resource-center

Older adults can schedule an appointment with the ARMS Coordinator to get help finding available services and completing forms.

Cost: no cost

Who Is Eligible: anyone 50 or older

Address: 915 27th Street, Sacramento, CA 95816

Phone: (916) 808-1448 (direct number) or (916) 808-5462 (main number)

Email: can send email through Contact page on website

Website: https://www.cityofsacramento.org/ParksandRec/Recreation/older-adult-services/Hart-Senior-Center/Supportive-Services#arms

This website helps users determine if they may be eligible for benefits such as CalFresh or Medi-Cal as well as apply for these benefits.

Cost: no cost

Who Is Eligible: anyone in California

Phone: (916) 874-3100 (Sacramento) or (209) 744-0499 (Galt)

Website: https://www.mybenefitscalwin.org/#/home

RIL provides information about local resources and warm referrals to partner agencies on behalf of older adults and people with disabilities. They also help consumers set and meet personal goals and provide peer counseling, training, and other supportive services.

Cost: no cost

Who Is Eligible: persons with disabilities living in Sacramento or Yolo County

Address: 420 "I" Street, Level B: Suite 3, Sacramento, CA 95814 ("I" is the letter I, not one)

Phone: (916) 446-3074

Email: can email through the Contact Us form on the website

Website: https://ril-sacramento.org/

Those living in the City of Sacramento may call 311 to request city services, report a problem, or get information about local government. Live representatives are available 24 hours a day, seven days a week.

Cost: no cost

Who Is Eligible: anyone

Phone: Dial 3-1-1, if calling from outside the City of Sacramento, call (916) 264-5011

Email: 311@cityofsacramento.org

Website: https://www.cityofsacramento.org/Information-Technology/311

Note: For those who are hearing impaired, dial 311 and then press 3, or call (916) 808-8563

This organization provides information and referrals to LGBTQ+ affirming service providers, agencies, and businesses. Many of these providers are listed on the website. The center also provides one-on-one assistance in person Monday-Friday in person, over the phone, or by email.

Cost: no cost

Who Is Eligible: anyone

Address: 1015 20th Street, Sacramento, CA 95811

Phone: (916) 442-0185 ext. 100

Email: marcy.basila@saccenter.org or info@saccenter.org

Website: https://saccenter.org/community-resources

This community-based organization provides a variety of referrals and assistance to promote health, economic self-sufficiency, and well-being among underserved populations in south Sacramento County, including but not limited to older adults.

Cost: no cost

Who Is Eligible: South Sacramento County residents

Address: 431 S. Lincoln Way, Galt, CA 95632

Phone: (209) 745-9174

Website: https://southcountyservices.net/

Note: this organization serves the following communities in south Sacramento County: Galt, Herald, Elk Grove, South Sacramento, and the River Delta areas of Isleton, Walnut Grove, and Courtland

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This page was originally created by Catheryn Koss. Last updated 7/24/2022.